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Front Desk Clerk |
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Description Imagine someone who has just arrived in New York after a three-day trip on boat, plane, and train from their home in the depths of the Brazilian jungle to visit their city cousins. They are hot, tired, and feel as though they haven't slept, eaten, or showered properly in months. Staggering into their hotel in the early evening, they are greeted by a pleasant, respectful, and patient front desk clerk, who arranges for a room, gives them a book of coupons for restaurants in the area, and promises to call them in the late morning to ensure they are awake. The clerk then calls in an assistant to carry their bags, and wishes them an enjoyable stay. Front desk clerks do more than just answer the phone and hand out room keys. They are responsible for those things, yes, but also many other tasks. They give out information on local restaurants, tourist hot spots, and tours around the community. They keep track of guests tabs, and take payments. They use computer systems to manage accounts, bookings, and cancellations, and respond to complaints. They work as security, housekeepers, nurses, and maintenance, depending on the incidents that come up in the front lobby of the establishment. Front desk clerks work in large, historic hotels, small bed-and-breakfasts, youth hostels, and roadside motels. They are sometimes the owners as well as staff, but often in larger hotels, the front desk clerks work exclusively at the front desk. Front desk clerks are important, because they are the face of the establishment. Though the world is becoming increasingly computerized, and human interaction is becoming phased out in a number of service environments, chances are there will always be people working at front desks. Upon arriving in a new city or town, it is nice to be greeted by a friendly face, one that is understanding, intuitive, and willing to do anything to ensure a pleasant and memorable stay. |
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Sources:
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, http://www.bls.gov/ooh/ Bureau of Labor Statistics, U.S. Department of Labor, Occupational Employment Statistics, 2002, http://www.bls.gov/oes/2002/oes_nat.htm |
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