Insurance Clerk

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Insurance Clerk


Insurance clerks administer and coordinate the insurance activities of an office. They perform various insurance-related tasks on a day-to-day basis, depending on the office they work for. Assisting insurance specialists, brokers, agents and underwriters, they maintain insurance data according to established company procedures. Depending on the clerk's level of experience, various responsibilities may include processing insurance requests, processing payroll and responding to customer's inquiries and problems. They may summarize company spending habits and prepare reports for managers and supervisors. Insurance clerks generally keep track of all insurance transactions that pass through an organization and they serve as the backbone of many businesses. Their records are vital to an organization's need to keep track of all revenues and expenses.

Due to the administrative nature of the position, certain responsibilities assigned to the insurance clerk include maintaining extensive filing systems and performing data entry. Some deal directly with customers, while others deal more with employees in the company. With experience, the tasks taken upon by the clerk grow in importance and difficulty. Insurance clerks have superior interpersonal and social interaction skills because they frequently deal with the public and clients via email, in person and on the telephone.

The majority of daily work depends on the use of specific computer programs since most insurance clerks have extensive knowledge of industry-specific and general computer applications and programs. Computers enable clerks to access data within files more quickly and even generate statements automatically. Nevertheless, most insurance clerks still keep backup paper records for research and reference purposes, although a paperless and wireless office is increasingly the goal for many organizations. Insurance clerks are a vital and valuable component of the insurance and finance sector.
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  Average Earnings  
Lowest 10% of Earners:
Median Salary:
Highest 10% of Earners:

  Interests and Skills  
Insurance clerks have strong interpersonal and communication skills, both on the computer and in person. They enjoy working with numbers quickly and accurately while paying strict attention to details. Insurance clerks must be able to multi-task, follow instructions and keep employer information confidential, since most information they work with is classified. Accordingly, updated, efficient computer skills are imperative along with the ability to work long hours and meet stringent deadlines, especially during peak periods. Most insurance clerks enjoy having clear, organized rules in their daily work.

  Typical Tasks  
  • Verify, balance and process business transactions and insurance records
  • Post details of insurance transactions
  • Monitor accounts, to ensure that payments are up to date and review invoices and statements to ensure that all information is accurate and complete
  • Ensure exactness of data on accounts and code documents, according to company procedures
  • Post transactions in journals and on computer files and update these files
  • Calculate material costs, overhead, inventory and other company expenses
  • Perform clerical duties such as filing, data entry and reception work
  • Insurance clerks typically work in a computerized office setting with regular weekday hours. Due to the nature of the business, longer hours may be required during seasonal peak months. Sitting behind a desk, often in front of a computer will often describe a typical day.

  Workplaces, Employers and Industries  
  • Insurance clerks are usually employed in both the public and private sectors including, government services, business and consulting firms, retail and wholesale trade, health and social services, finance, insurance and real estate and the service industry. Wherever insurance sales and practices take place, an insurance clerk is needed.

  Long Term Career Potential  
The potential for growth as an insurance clerk is encouraging. Job responsibilities are based upon levels of experience and education. While entry-level positions focus more on basic clerical and assistant work, senior insurance clerks take upon an active role in reviewing transactions, invoices and insurance statements.

In larger organizations, there is the opportunity to become a specialized assistant; such as an underwriting clerk, thereby learning a specific component of the industry and making you more marketable in a specialized area of the insurance field. Insurance clerks may also rise into related management positions from their experience and expertise in a specific role.

  Educational Paths  
The educational requirements for insurance clerks vary from one employer to another, generally depending on the responsibilities involved in the position. Insurance clerks demand the completion of secondary school and usually require completion of a related college certificate or diploma in a related field.

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition,
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Employment Statistics, 2002,

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