dcsimg



Schools in the USA
Back to Career Search     

Bank Teller


Description

A teller is the first employee most people associate with a bank. Tellers process deposits, withdrawals, transfers, and bill payments. They also promote their financial institution's products and services and sell money orders, certified checks, traveler's checks and foreign currencies, working according to established bank practices.

When customers enter a bank to deposit or withdraw money, tellers enter deposit information on computer terminals, which automatically confirm transactions and make the necessary entries in the customer's account record. They usually ask customers for identification, especially when ensuring the authenticity of checks to be cashed. Many tellers now sell savings bonds and help customers pay phone, electical and credit card bills. These increased services almost make tellers customer service representatives for certain tellers are trained to process loans or investments. Furthermore, when they are counting out money for a client, they need to be accurate and make sure they do not make mistakes. Being short of cash at the end of a work day could land a teller in trouble and depending on company policy, some may have to pay back the cash they are short. Therefore, if debits and credits do not balance, tellers must search through the day's transactions to find their mistakes, instead of face the consequences. This searching may require some longer working hours.

In most banks, the head teller, or the teller manager is responsible for the teller line. They set the work schedules for all tellers, ensure that company procedures are adhered to and sometimes act as a mentor to less experienced tellers. Head tellers may also perform the typical duties of a teller but they usually deal with the more difficult customer problems. They have the keys to access the vault, count the cash balance in the vault and oversee larger cash transactions.

With the explosion of (automatic teller machines) ATMs or ABMs (automatic bank machines) in recent years, it seems that many tellers are being replaced with these machines. Nevertheless, there is still a great demand for good, old-fashioned human service when you want to cash a check, make a deposit or use a teller-specific service.
 
         Related Careers
arrow Accounting Clerk
arrow Accounts Officer
arrow Actuary
arrow [ view all related careers ]



Program Spotlight
Matching School Ad
University of Maryland at College Park

Study online with University of Maryland at College Park.

Programs Offered:
  • MBA - Finance
  • MBA - Accounting

 

 



  Average Earnings  
Lowest 10% of Earners:
n/a
 
Median Salary:
$20,404
 
Highest 10% of Earners:
n/a

  Interests and Skills  
Tellers are generally friendly and approachable as they spend their days communicating with customers and helping them with their banking problems. They must be patient, honest and work with high ethical standards as they are dealing with confidential financial material. They must have eagle eyes, paying the strictest attention to detail. For example, when cashing a check, a teller must verify important information and check the legality of it. Also, when counting cash, they must be very careful not to make any errors. Finally, tellers must be prepared to actively market the bank's financial services.
 

  Typical Tasks  
  • Ensure there is the correct amount of cash for the day's transactions
  • Ensure forms and checks are filled in correctly
  • Check customers' identification
  • Handle savings accounts, personal checking accounts and current accounts
  • Count and exchange money
  • Balance daily banking records
  • Supply services such as account balances, automatic payments and checkbook updates
  • Respond to customer questions and requests for information
  • Promote and sell the institution's products and services at every possible opportunity
  • Sell foreign currency, traveler's checks and drafts
  • Process term deposits, retirement savings plan contributions, automated teller transactions, night deposits and mail deposits
  • May help to train new tellers
  • Bank tellers usually work in shifts during regular work hours. However, branches that are open during the evenings and on Saturdays require tellers to work those hours. They spend the majority of their day on their feet and often completing tedious tasks, like stamping checks and using the computer. Some days can be hectic and stressful, while other times are slower. There are also peak hours in each day, such as lunchtime.

  Workplaces, Employers and Industries  
  • Tellers are employed by chartered banks, financial institutions, credit unions and trust companies.

  Long Term Career Potential  
Since tellers perform so many different tasks, there are many jobs a teller can do. With some experience, tellers can move into sales positions or become head tellers in their department. Some banks provide funds to help their employees further their education on a part-time basis, therefore, in due time, they could become marketing professionals, financial advisors or even accountants. Some tellers get transferred from one branch to another to broaden their background knowledge and advance to more senior positions. Also, tellers can work in any customer service related position.
 

  Educational Paths  
The absolute minimum requirement for tellers is a high school diploma or related experience in banking, retail sales or positions with a high degree of customer contact. Those with college diplomas or university degrees in business, banking or economics will have better chances of getting a job. Once hired, tellers must take place in a three- to six-month on-the-job and in-class training period. Trainees must meet specific standards of performance to become permanent employees.
 

Sources:
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, http://www.bls.gov/ooh/
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Employment Statistics, 2002, http://www.bls.gov/oes/2002/oes_nat.htm

Featured Schools

Matching School Ads
Northcentral University  Online

Earn your graduate degree online with Northcentral University.

Programs Offered:
  • Financial Management - D.B.A.
  • Financial Management - PhD in Bus. Admin.
  • Advanced Accounting - PhD in Bus. Admin.
  • more programs...
Campus Locations:
  • San Diego, CA

 
University of Maryland at College Park  Online

Study online with University of Maryland at College Park.

Programs Offered:
  • MBA - Finance
  • MBA - Accounting
Campus Locations:
  • College Park, MD

 
Liberty University  Online

Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.

Programs Offered:
Campus Locations:
  • Lynchburg, VA

 
California College San Diego  Online

The Secret to Getting Ahead is Getting Started

Programs Offered:
  • Business Management & Accounting - Property Management (AAS)
  • Business Management & Accounting (AAS)
  • Accounting (BS)
Campus Locations:
  • National City, CA

 
San Joaquin Valley College  Online

San Joaquin Valley College - A Private Junior College.

Programs Offered:
  • Degree - Business Administration (Accounting)
  • Certificate - Business Administration (Accounting)
Campus Locations:
  • Temecula, CA

 
South University, Online Programs  Online

Designed with the needs of working adult students in mind, South University, Online Programs is built on the similar curriculum offered at South University's campus locations. As a student at South University, Online Programs you will receive the same quality instruction, variety of learning options and level of service found at the campus locations.

Programs Offered:
  • Accounting (MS)
Campus Locations:
  • Savannah, GA

 
Keiser University Graduate School  Online

For over 35 years, Keiser University has maintained a practical, hands-on approach to career education to help our students achieve their personal and professional goals. 

Programs Offered:
  • Master of Business Administration, MBA - Accounting
  • Accountancy with a concentration in General Accounting
Campus Locations:
  • Fort Lauderdale, FL

 
Institute of Technology  Online

You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

Programs Offered:
  • Accounting
Campus Locations:
  • Clovis, CA

 
National Career College  Online
Choosing a school and a new career path can be a very overwhelming process.
Programs Offered:
  • Business Management and Accounting
Campus Locations:
  • Panorama City, CA

 
Matching School Ads
  Universities and Colleges
Clarkson UniversityColorado School of MinesDalhousie University
Oral Roberts UniversityPenn State HarrisburgTemple University
The University of HoustonThompson Rivers UniversityUNB Saint John
University of AlabamaUniversity of ArkansasUniversity of British Columbia
University of IowaUniversity of New BrunswickUniversity of Oregon
University of OttawaYork University
Agriculture and Bio-resources | Allied Health and Health Sciences | Applied Business Technology | Architecture
Business Administration | Computer Science | Cosmetology and Esthetics | Culinary, Travel &Hospitality | Dance 
Engineering Technology & Applied Technology |Engineering | Film | Fine Arts and Design | Humanities and Liberal ArtsJustice and Security
Music
| Natural and Applied Sciences | Naturopathic and Holistic MedicineNursingPublic Administration & PolicyReligious and Theological Studies
Sport Sciences and Physical Education | Teacher Education | Theatre
Articles | College News | Videos | Feedback | Career Search
Home | About Us | Contact Us | Faq | Terms of Use | Policy Statement | Site Map | Cities Site Map

Copyright 2003- 2016 QuinStreet, Inc. All Rights Reserved.